Please find the list of frequently asked questions below pertaining to Jostens College Jewelry. The content is grouped according to common subjects. If you do not find the answer you're looking for, please call 1-800-854-7464, and we can help with any unanswered questions you may have.
Metals
Lustrium®
Lustrium® - Jostens own non-precious metal mix/alloy is a hard and robust metal with a darker appearance than silver with a nice luster and finish.
Silver Elite®
Silver Elite® - a precious metal alloy primarily composed of silver with elements of palladium and gold and coated with rhodium plating (rhodium is highly resistant to corrosion and it is used extensively in the fine jewelry industry and helps to prevent tarnish and scratches).
Solaris Elite™
Solaris Elite™ - a radiant yellow, beautiful and affordable 6K metal alloy.
White and Yellow Gold - Jostens offers gold in 2 colors (white and yellow) and 3 karat qualities (the higher the karats, the higher the percentage of gold in your ring.)
Metal Purities
18K: - 75% pure gold, 25% metal alloy.
14K: - 58.5% pure gold, 41.5% metal alloy.
10K: - 41.7% pure gold, 58.3% metal alloy.
*Nickel is included in the following metal mixes: Lustrium® and all white gold.
Jewelry Protection
Jostens automatically protects your ring from loss or theft for 4 years from ship date. You can protect your investment with an Extended Jewelry Protection Plan for up to 10 years for an additional $29.95 at the time of your product purchase.
If your Jostens ring is lost or stolen and you report it to Jostens within ten (10) years from the ship date of your original order, Jostens will provide you with a replacement ring of the same design (genuine stones and diamonds excluded).
Jostens will replace your ring if lost or stolen within the first 4 years from the ship date. The Extended Jewelry Protection Plan provides you with an additional claim from 5-10 years after the original ship date. A standard deductible (plus shipping and handling) will apply, and may vary based on the fluctuations in the price of metal.
Should you experience a qualifying loss or theft, you will find detailed instructions under Warranty Repairs/Returns on Jostens.com
Warranty
Jostens offers its Lifetime Limited Warranty on most Jostens College rings. Jostens Warranty and Support Team are here to answer any questions you may have.
Shipping
Jostens products will ship in an average of 6-8 weeks via USPS 1st Class.
Customer Service – 1-800-854-7464
The Jostens Customer Service team is available to take your calls Monday-Friday from 8am to 5pm CST